System Implementation & Management
Medical Savings Software Optimization
Background
A top 5 Fortune 100 company was struggling with high volume of Information System (IS) related incidents. The impact of these incidents was causing a significant disruption to business operations and an interruption in overall customer service. Project Solutions Group was brought in to assess operational processes and offer sustainable solutions to resolve the problem.
Challenge
Our client, a leader in healthcare software and services, was launching a service component for its medical savings software business and sales growth was outpacing the bandwidth of existing staff. The client was challenged finding the right talent to quickly execute operational plans while controlling costs and mitigating risk.
Solutions
Project Solutions Group resources were able to assist over the short term with software-related activities including creating custom configurations based on line of business, developing business requirements, reviewing historical claims trends for the purpose of improving medical savings and enhancing reporting around client identified key metrics.
Keys to Success
As with all Project Solutions Group’s initiatives, it’s critical to the success of the project that solutions are sustainable and fully integrated into the organization. To ensure ongoing success, Project Solutions Group team members recommended a series of best practices. These recommendations included:
Background
A top 5 Fortune 100 company was struggling with high volume of Information System (IS) related incidents. The impact of these incidents was causing a significant disruption to business operations and an interruption in overall customer service. Project Solutions Group was brought in to assess operational processes and offer sustainable solutions to resolve the problem.
Challenge
Our client, a leader in healthcare software and services, was launching a service component for its medical savings software business and sales growth was outpacing the bandwidth of existing staff. The client was challenged finding the right talent to quickly execute operational plans while controlling costs and mitigating risk.
Solutions
Project Solutions Group resources were able to assist over the short term with software-related activities including creating custom configurations based on line of business, developing business requirements, reviewing historical claims trends for the purpose of improving medical savings and enhancing reporting around client identified key metrics.
Keys to Success
As with all Project Solutions Group’s initiatives, it’s critical to the success of the project that solutions are sustainable and fully integrated into the organization. To ensure ongoing success, Project Solutions Group team members recommended a series of best practices. These recommendations included:
- Standardization of the onboarding training program for the new processes
- Integration of the cost savings software
- Use of root cause data to drive down all incidents; and more
